If you are unwell on the day of your appointment, please notify us as soon as possible. In such cases, we may allow a one-time reschedule without forfeiting your deposit, provided you contact us before your scheduled appointment.
No-shows or last-minute cancellations without notice will result in the loss of your deposit. We value your consideration in respecting our time, as we are a small business and only book one new client per day.

Cancellation

Deposit

To secure your appointment, new clients are required to pay a non-refundable deposit of $200. This deposit will be deducted from the total cost of your service.
If you need to reschedule, please notify us at least 48 hours in advance. Failure to do so will result in the forfeiture of your deposit.
Full payment for your service, minus the deposit, is due at the start of your visit, following your consultation.
Important: Please read and review the release form carefully and ensure all required information is provided before your appointment. For example, if you have had your brows done previously but did not send a photo of your current brows before your visit, and it is determined during the consultation that your brows are too dark to be covered, your deposit will be forfeited and applied as a consultation fee.
In the event of a missed appointment, the initial deposit of $200 will be forfeited. To book a new appointment, a new non-refundable deposit of $200 will be required.

Release Waiver

The Release Waiver must be reviewed prior to booking an appointment to ensure you are the right candidate for the procedure. FAQ should also be reviewed.
We reserve the right to refuse service for any given reason.

Refunds

All services are non-refundable. We do not start or finish until you are 100% happy with your brows.

At The Brow Bar, your health is our top priority. That's why we have implemented enhanced procedures to mitigate the transmission of all types of pathogens, including those that are blood-borne and spread through droplets.

Only one new client is booked each day to decrease risk of exposure.
Additional guests are not allowed.
Your technician will thoroughly wash hands, wear sterile gloves and a newly-washed apron for each client.
Your semi-permanent tattoo needles, microblades, and ink are sterile, single-use, and disposed of after your treatment.
Sterile, single-use disposable items will be used when possible (gauze, gloves, saline solution, cotton swabs)
All surfaces are wiped thoroughly with hospital-grade disinfectant (CaviWipes) before and after each client.
Blueair air purifier to filter airborne particles.