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Policies

  • If you are feeling unwell, we kindly ask that you inform us ahead of time to reschedule or cancel your appointment. We value your consideration in respecting our time, as we only book one client per day. Please note that no-shows are not permitted and may result in no future appointments.

Cancellation

Deposit

  • For the first appointment, we do not require a deposit so we can allow clients to decide if they would like to continue with the treatment right after consultation. If you need to reschedule or cancel, please notify us at least 48 hours in advance. Full payment is expected in-person after consultation at the start of your visit.

  • In the event that you miss your first appointment, a non-refundable deposit of $200 will be required to rebook your next appointment, which will be credited to your account. However, if you miss your rebooked appointment, the $200 deposit will be forfeited and can no longer be used as credit on your account.

Release Waiver 

  • The Release Waiver must be reviewed prior to booking an appointment to ensure you are the right candidate for the procedure.  FAQ should also be reviewed.

  • We reserve the right to refuse service for any given reason.

Refunds

  • All services are non-refundable.  We do not start or finish until you are 100% happy with your brows.

At The Brow Bar, your health is our top priority. That's why we have implemented enhanced procedures to mitigate the transmission of all types of pathogens, including those that are blood-borne and spread through droplets.

  • Only one new client is booked each day to decrease risk of exposure.

  • Additional guests are not allowed.

  • Each client must wait in their car until their scheduled appointment time.

  • Your technician will thoroughly wash hands, wear sterile gloves and a newly-washed apron for each client. They will also wear a N95 mask.

  • Your semi-permanent tattoo needles, microblades, and ink are sterile, single-use, and disposed of after your treatment.

  • Sterile, single-use disposable items will be used when possible (gauze, gloves, saline solution, cotton swabs)

  • All surfaces are wiped thoroughly with hospital-grade disinfectant (CaviWipes) before and after each client.

  • Blueair air purifier to filter airborne particles.

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